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Return Policy

Table of Contents

General Refund Policy

We will cover or make right any issue where a chair is defective or has an issue with free return shipping within 30 days with proof of purchase. In cases of buyer’s remorse, the customer is responsible for covering the shipping cost and is expected to ship the product back to us in its original packaging in order to receive a 100% refund within 30 days.

Non-inventoried products are not eligible for a refund. These include:

  • Custom
  • Made-to-Order
  • Special Order

If these items are damaged, defective, or missing, please see our policy for next steps.

Exchange Policy

We do not usually offer exchanges. Please reach out to us at orders@systemsoffice.com if you have any questions about your specific item to see if an exchange is possible.

Freight Damage

CLAIM MUST BE FILED WITHIN 7 DAYS from receipt of your order. These terms are universal for freight carriers. You can file your claim here.

DOCUMENT DAMAGE BEFORE DEPARTURE OF DELIVERY DRIVER. Upon receipt of your shipment, carefully inspect the package and notate any carton damage directly on the receiving documents or bill of lading prior to the driver’s departure. Please note any signs of rough handling. If you notice cartons are dented or show evidence of potential damage, this is important to note to ensure a positive outcome regarding any freight claim that may develop.

PICTURES ARE KEY. If you have the ability to take pictures of the damage, please do so. Cell phone pictures are acceptable. We prefer pictures of the box or pallet where rough handling or damage occurred.  Try to take detailed pictures of any dented, pierced, or rough-handled cartons, and be sure to notate this on the receiving documents prior to approving your delivery.

  • If there is obvious damage to any product, please reject that item and only accept undamaged items.
  • It is extremely important to follow these steps closely. Failure to follow this process could result in the rejection or disqualification of any subsequent freight claim.
  • Good notation and pictures help to legitimize and expedite any freight claim which may arise.
 
SUCCESSFUL FREIGHT CLAIM will result in a replacement of the damage components at no cost to you. Furniture manufacturers realize shipments can be damaged in transit and are amenable to replacing damaged products free of charge if notified within 7 days of receipt.

Concealed Damage

CLAIM MUST BE FILED WITHIN 7 DAYS from receipt of your order. You can file your claim here.

IF YOU ACCEPT A DAMAGED FREIGHT there is still a possibility that we could assist you by filing your concealed freight damage claim. If this occurs, send us an email with the details and description of the damage, along with pictures to document any damage. Honoring concealed damage claims is at the sole discretion of the individual freight carrier; we make no expressed or implied guarantees regarding replacement for concealed damage.

SUCCESSFUL CONCEALED DAMAGE CLAIM will result in replacement free of charge.

Cancellation Policy

Preordered or backordered items are eligible for cancellation. Due to fast processing times, you might not be able to cancel your order for in stock items. For best chance of cancellation, please call 979.776.2100 within 12 hours.

Request a Return

Returns
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Name
First Name
Last Name

All return requests are processed within 1 business day of receiving them. Please note if you send your request outside of our normal business hours (Monday – Friday 8:30am – 5:00PM CST) your request will be processed on the next business day.