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New Product Return Policy

General Refund Policy

All inventoried products are eligible for a refund, minus a 15% restocking fee, with proof of purchase within 30 days of receiving the product. 

Non-inventoried Products

Non-inventoried products are not eligible for a refund. These include:

  • Custom
  • Made-to-Order
  • Special Order

If these items are damaged, defective, or missing, please see our policy for next steps.

Damaged, Defective, or Missing Policy

Damaged, defective, or missing items are eligible for the claims process within 72 hours of receiving your shipment. If your claim is approved, we will replace the item at no cost to you. There is no need to return the damaged or defective item back to us.

Exchange Policy

We do not offer exchanges.

Freight Damage

CLAIM MUST BE FILED WITHIN 7 DAYS from receipt of your order, without exception. These terms are universal for freight carriers. You can file your claim here.

DOCUMENT DAMAGE BEFORE DEPARTURE OF DELIVERY DRIVER. Upon receipt of your shipment, carefully inspect the package and notate any carton damage directly on the receiving documents or bill of lading prior to the driver’s departure. Please notate any signs of rough handling. If you notice cartons are dented or show evidence of potential damage, this is important to note to insure a positive outcome regarding any freight claim that may develop.

PICTURES ARE KEY. If you have the ability to take pictures of the damage, please do so. Cell phone pictures are acceptable. We prefer pictures of the box or pallet where rough handling or damage occurred.  Try to take detailed pictures of any dented, pierced, or rough handled cartons and be sure to notate this on the receiving documents prior to approving your delivery.

  • If there is obvious damage to any product, please reject that item and only accept undamaged items.
  • It is extremely important to follow these steps closely. Failure to follow this process could result in the rejection or disqualification of any subsequent freight claim.
  • Good notation and pictures help to legitimize and expedite any freight claim which may arise.
SUCCESSFUL FREIGHT CLAIM will result in a replacement of the damage components at no cost to you. Furniture manufacturers realize shipments can be damaged in transit and are amenable to replacing damage products free of charged if notified within 7 days of receipt.

Concealed Freight Damage

CLAIM MUST BE FILED WITHIN 7 DAYS from receipt of your order. You can file your claim here.

IF YOU ACCEPT A DAMAGED FREIGHT there is still a possibility that we could assist you by filing your concealed freight damage claim. If this occurs, send us an email with the details and description of the damage, along with pictures to document any damage. Honoring concealed damage claims is at the sole discretion of the individual freight carrier; we make no expressed or implied guarantees regarding replacement for concealed damage.

SUCCESSFUL CONCEALED DAMAGE CLAIM will result in replacement free of charge.

Pre-Owned Product Return Policy

Our guarantee

All pre-owned products are eligible for a refund within 30 days with proof of purchase. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn’t packaged correctly, we might deduct from your refund to cover the loss in the item’s value. Buyer pays for return shipping.

Damaged, Defective, or Missing Policy

If an item arrived damaged, defective, or missing pieces we will replace the item and/or missing parts at no cost to you. Photographic proof of damage / defective must be provided within 7 days of receiving the item.

Exchange Policy

We do not offer exchanges.

Cancellation Policy

Preordered or backordered items are eligible for cancellation. Due to fast processing times, you might not be able to cancel your order for in stock items. For best chance of cancellation, please call 979.776.2100 within 12 hours.

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